- We do not guarantee machine, product or software
compatibility.
- Some products may not be year 2000 compliant.
- All products, other than marked XXX in "Condition &
Warranty" column come with a 10-day exchange warranty if
defective only if all original packaging, manuals,
software, etc. are in like new condition. NOTE: Exchange
is not for whole unit but only for defective part.
- Warranty service is subject to
manufacturer or supplier turnaround time where
applicable. This can be anywhere from 1 week to 8 weeks
depending on the manufacturer or supplier where
applicable. For fastest service please contact the
manufacturer directly.
- Consumables, including batteries, drums, toners, media,
ink cartridges, etc. are not covered by any warranty.
- There is a $50 service and administration fee for
products returned that are not found to be defective.
- All Products returned under warranty (as previously
authorized by our RMA department) must be accompanied by
proof of purchase (I.E. original invoice) and original
packaging.
- All warranties are limited to manufacturing defects only
and does not cover physical damage, software
configuration, year 2000 compliance or software
compatibility. All Oui-Yes.net warranties carry
limited liability only to the products that are
purchased from Oui-Yes.net, defective components
not purchased through Oui-Yes.net are the sole
responsibility of the customer
- Oui-Yes.net is not responsible for any lost data.
Please back up your files.
- Defective product returned under warranty may be
repaired or replaced with similar but not identical
parts, at the sole discretion of Oui-Yes.net
- Warranty will be voided if product code label is removed.
- All warranties are depot warranties, customer must pay
shipping on product being returned as DOA or otherwise.
RETURN OF MERCHANDISE AUTORISATION REQUEST INSTRUCTIONS
-
Please
email a copy of your invoice to
info@oui-yes.net or fax it to 819 569 4226.
Upon receipt of which an RMA number will be issued.
-
Once you receive the Return Authorization Number, the
RMA number must appear on the outside of the shipping
box.
-
No RMA service on any physically damaged items or
missing components.
-
RMA’s will not be
cross-shipped.
-
Please send back all items, do not add extra items or
they will be shipped back to you, collect.
-
Shipping/Physical damage must be reported within 24
hours of receipt of Product.
-
Oui-Yes.net is not responsible for lost
products, stolen or damaged in return shipment FOB -
Concord.
-
Oui-Yes.net will not be responsible for
product left by customers beyond 30 days.
-
Oui-Yes.net will pay for return of repaired
or replaced product - via GROUND ONLY!
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